Community engagement
Plan and prepare
Research and refine
Assess and consult
Procure and productize
GenAI has the potential to transform the customer experience that Californians have with your state entity’s program. Because of this, it is a best practice for your state entity to continually engage with the communities you serve as you build out your program’s service delivery. Surveys, user research, and focus groups may be useful ways to ask the Californians you serve how the GenAI updates to your program are useful to them—and how they think it could be improved.