Generative AI projects
California isn’t just talking about generative artificial intelligence (GenAI). We’re doing it.
State agencies are exploring how GenAI can help them serve Californians better. We’re using Requests for Innovative Ideas (RFI2) to work with innovators to pilot GenAI.
Vulnerable roadway user safety
Pedestrian, cyclist, and scooter rider deaths have been on the rise nationally for years. But it’s hard to find intersections that are likely to be dangerous. The California Department of Transportation (Caltrans) is using GenAI to proactively take action on possibly dangerous intersections.
Call center productivity
Tax and fee program information is complex and contained in many sources. Call center staff have to spend a lot of time researching taxpayers’ questions. The California Department of Tax and Fee Administration is testing if GenAI can help provide accurate answers faster.
Language access
20% of Californians have limited English proficiency. Translating information is costly, time-consuming, labor-intensive, and can be inconsistent. The California Health and Human Services Agency is investigating if GenAI can create better translations faster.
Traffic mobility insights
Caltrans has lots of data about the state highway system. In fact, there’s so much that it’s hard to find insights. Caltrans is evaluating if GenAI can help the state to improve traffic patterns and reduce congestion.