2. Identify your business need
This section shows common or likely use cases for GenAI in the state, for illustrative purposes. It also lists important guiding questions you should ask before beginning the procurement process for a GenAI tool.
Keep in mind, it’s best to use the simplest solution possible to meet your business need. Not all needs require GenAI. Overbuilding with a GenAI solution can mean extra costs and workload for your department.
Consider simpler alternatives like:
- Process improvement
- Conventional AI. This can give you robust, rapid insights without any GenAI. This could look like:
- Data science
- Advanced analytics
- Machine learning
Ask your team about the daily problems they face in delivering your department’s program. Their answers may help you decide if you could meet most of your need with a service design or process improvement.
Does your department directly serve Californians? Customer feedback loops can help you learn their pain points.
- Read the list of common GenAI uses cases to identify your use case.
- Review the questions to ask when evaluating your use case.